Moving FAQ
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What areas does RiverHills Moving serve? expand_more
RiverHills Moving publishes service pages for San Antonio and listed Texas Hill Country communities. Confirm availability for the exact origin, destination, services, and date.
Is RiverHills Moving licensed and insured? expand_more
RiverHills Moving publishes USDOT 3561425, MC-1196218, and TxDMV 009770506C. Verify current operating status with the relevant regulator and confirm insurance and valuation details in the written move agreement.
How does pricing work? expand_more
Pricing is move-specific and can depend on inventory, access, distance, crew requirements, requested services, and timing. Review the rate structure, estimated charges, and possible additional charges in writing.
What payment methods do you accept? expand_more
Confirm accepted payment methods and payment timing in your estimate or move agreement before booking.
Do you require a deposit to book? expand_more
Deposit requirements are move-specific. Any amount, due date, refundability, and credit toward the final bill should appear in the written booking terms.
What is your cancellation and reschedule policy? expand_more
Review the cancellation and rescheduling policy in the written agreement. Confirm notice periods, deposits, refunds, transferability, and possible charges before booking.
Do you provide packing materials? expand_more
RiverHills publishes packing-service and packing-supply options. Confirm which materials are available, who provides them, and whether their cost is included in your estimate.
What can you NOT move? expand_more
Ask for the current prohibited-items list before packing. Hazardous, flammable, explosive, illegal, perishable, living, or otherwise restricted items may not be accepted.
Do you handle gated-community access and ranch-road routing in the Hill Country? expand_more
Share gates, parking, driveway, road, loading, and building requirements when requesting an estimate. Confirm who is responsible for permits, gate passes, and property-manager paperwork.
Can you provide a Certificate of Insurance (COI) for my building? expand_more
Send any COI requirements before booking and ask RiverHills to confirm whether it can provide the requested certificate by your deadline.
Do you offer weekend and holiday moves? expand_more
Published office hours are Monday–Friday 8 AM–6 PM, Saturday 9 AM–4 PM, and Sunday closed. Move-date availability, including weekends or holidays, must be confirmed for the specific request.
How far in advance should I book my move? expand_more
Availability varies by date, route, inventory, and requested services. Contact RiverHills as early as practical and do not assume a date is reserved until it is confirmed in writing.
Do you offer same-day or next-day moves? expand_more
Short-notice availability is not guaranteed. Call (830) 329-7272 during published business hours to ask about the requested date.
What happens if something gets damaged? expand_more
Review valuation, protection, exclusions, claim procedures, deadlines, and insurance terms in the move agreement. Report concerns promptly and follow the written claims process.
Do you disassemble and reassemble furniture? expand_more
Furniture disassembly and reassembly may be available for eligible items. Identify each item in advance and confirm the exact scope, limitations, and charges in writing.
Can you handle pianos, gun safes, and pool tables? expand_more
RiverHills publishes specialty-moving options. Disclose dimensions, weight, stairs, access, model, condition, and any third-party requirements so availability and handling scope can be confirmed.
Do you offer storage between move-out and move-in? expand_more
Ask whether storage-in-transit or third-party storage is available. Confirm the provider, location, access, handling, insurance, duration, and charges in writing.
Are tips expected? expand_more
Ask RiverHills whether it has a tipping policy. Any gratuity is separate from the written estimate and should never replace required wages or agreed charges.
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